Frequently Asked Questions

Zena is an AI-powered rental property platform for Kenya. Simply chat with our AI assistant to describe what you're looking for, and we'll help you find the perfect rental property.

Yes, searching for properties on Zena is completely free. You only pay when you want to contact a property owner, and the fee is set by the property owner (typically KSh 1,000-200,000).

Once you find a property you like, you can request contact information by paying the commission fee set by the property owner. After payment, you'll receive the owner's contact details.

A bedsitter is a single room with basic amenities, while a studio has a separate kitchenette. Bedsitters are more affordable (KSh 8,000-20,000) while studios cost KSh 15,000-30,000.

We have bedsitters, studio apartments, 1-bedroom, 2-bedroom, and 3-bedroom properties across Kenya. Each type is suitable for different needs and budgets.

Yes, many properties come fully or partially furnished. Use our AI chat to specify your furnishing requirements and we'll find suitable options.

Rent varies by area and property type. Bedsitters start from KSh 8,000, studios from KSh 15,000, and 1-bedroom apartments from KSh 25,000. Our AI can help you find properties within your budget.

This varies by property. Some landlords include utilities while others don't. Our AI can help you find properties with utilities included or provide guidance on typical utility costs.

Yes, many landlords are open to negotiation, especially for long-term leases. Our AI can provide tips on negotiating rent and help you find properties where negotiation is more likely.

Popular student areas include Kasarani (near Kenyatta University), Kilimani (near University of Nairobi), and Kahawa (near KU). Our AI can recommend areas based on your university and budget.

Areas like Karen, Runda, and Lavington are generally considered very safe. Our AI can provide specific safety information for any area you're considering.

Consider your work/school location, budget, preferred amenities, and transport needs. Our AI can help you evaluate different areas based on your specific requirements.

Our AI provides detailed transport information including matatu routes, BRT stations, walking distances to CBD, and accessibility scores for each area.

Areas along major roads like Thika Road, Ngong Road, and Mombasa Road typically have excellent transport connectivity. Our AI can recommend areas based on your commuting needs.

Property owners set their own finder's fee (KSh 1,000-20,000). When you pay this fee, you get the owner's contact details. Zena takes a small percentage as platform fee.

We accept M-Pesa payments through STK Push. The payment process is secure and you'll receive a receipt for your transaction.

Yes, if a you fail to secure the property , you'll receive an automatic refund. Our AI can help you understand the refund process.